Failure to follow these instructions could delay or void your warranty claim.
1. Once the defective product has been replaced, you will need to ship the defective product back in the package(s) which your replacement product was delivered in, with the call tags provided. Please use one UPS Call Tag per package. Once the defective product is ready to be shipped, you will need to drop off the box(es) at the nearest UPS store. Please do not call UPS for pickup, they will charge you for this service and Tredit Tire does not cover this expense.
2. If there are no call tags in the warranty packet, or if your packet is missing, please call us right away. Please verify if you need to send back the defective product before disposing of it. You WILL BE BILLED for product not returned if disposed without authorization. Also included in this packet is a copy of our Return Goods Authorization (if defective product is to be returned).
3. Labor receipts and supporting documentation for labor reimbursement must be mailed, emailed, or faxed SEPARATELY to the address below. (Do not include your documentation in the boxes with your defective product.) The Customer Copy must be stapled to copies of any labor receipts you have incurred. (If the Customer Copy is missing in your packet, please make a copy of the Packing List and staple it to any labor receipts). Supporting documentation of labor reimbursement and defective product must be received within sixty (60) days of filing your warranty claim. If receipts are not received within sixty (60) days, reimbursement will be denied and the claim will be closed. If defective product is not returned within sixty (60) days you will be invoiced or your credit card will be charged for all replacement product, including shipping and handling.
4. All paperwork MUST be clearly marked with at least the last six (6) numbers of your VIN/Serial No. Paperwork that is received without the VIN/Serial No. will delay processing and could be denied. Make sure to include a mailing address for reimbursement.
Tredit Tire hereby excludes reimbursement for loss of time, inconvenience, loss of use, towing fees, balancing, telephone calls, cost of meals, lodging, or any; other incidents/ expenses resulting from your warranty.
If the returned product is not found to be subject to our warranty policy you will be invoiced or your credit card will be charged for the replacement product(s) including any shipping and handling charges.
By checking below you are agreeing to the term set forth above.